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my experience working in a hotel

Moreover, when I’m not working in the Business Center, I also sell products in the Gift Shop and balance the cash register to calculate the profit made each day. Upon arriving in the Dominican Republic I knew right away I was going to have an amazing time during my six month internship. There is so much that goes on behind-the-scenes. After some persistence, I managed to land a position in the PR & Marketing department in Kuwait’s luxury resort and I was thrilled! However, from time to time, I did face some of the dozens of guest interactions that took place on a daily basis, especially when it came to celebrity visits, media, and commercial photo-shooting. ), Related articles: My First Hotel Internship Experience, Part 2. Being in the PR & Marketing field, I was eager to start off my career promoting a hotel. I helped at reception, promoting/planning/executing parties, Bar … If you have any prior experience, talk about it in your interview, tell them what roles you've worked in and how long you were there for. Necessary cookies are absolutely essential for the website to function properly. I’m passionate about hospitality because I think it’s life changing and more of what the world needs. After my work experience as a trainee, I had made a plan for my career. We interviewed Zihan to learn more about her experience at EADA and her work experience. You have been working in an international hotel chain for a month as part of a work experience programme. I enjoy guest interaction, so a transfer from Concierge to Front Desk would be ideal after the rotation period. From the outset, I learned how to assist guests upon check-in and check-out, gave assistance in the inconveniences of the guests’ rooms, answered telephone calls, gave information about Santo Domingo’s restaurants, and up-sold plenty of spa massages and taxi services. Working in teams can make work a lot more easier leading to an involving and satisfying experience for students. The amount of intricacies that go into effectively running the complex operations of a huge resort was challenging, but being part of each layer of communication to make something happen was rewarding and satisfying. Through this experience, I learnt in depth about hotel operations and various systems. I was very happy with the amount Handling the image of every aspect of a hotel required being a perfectionist in every sense of the word to ensure that everything was up to the highest standard of luxury. Originally published at thepocketgirl.com on December 16, 2018. These were my first thoughts when I first considered a career in the hospitality and tourism sector, especially in a beautiful resort situated on the coast of Kuwait’s Arabian Gulf Sea. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. These cookies do not store any personal information. Don’t believe me? • 7 Meeting Rooms There are so many opportunities, great locations, job varieties along with ready upward mobility that it’s no wonder over 15 million people are currently engaged in the hospitality and leisure industry (according to the Bureau of Labor Statistics).Here are the top 20 reasons why a hotel career is full of people with a passion for the job. There’s ample of networking opportunities, as I got to meet with people from all walks of life. Highlight your willingness to learn on-the-job, to stay with the company for a while; highlight your … 4. The hotel I am currently working at is called Occidental Hotel El Embajador, an iconic 278 room five-star hotel located in a residential area close to shops and businesses in Santo Domingo. What Traveling to 40 Countries Taught Me About Overcoming My Own Fears. There is always a new experience to promote; whether a product, service or event. I didn’t just grow professionally, but even personally by learning so much through a journey I had been crafting for myself along the way, and most importantly one that I had initiated and believed in pursuing. Learn the ins and outs of making the most out of remote learning with these helpful tips from a first-year BBA student. Read on to learn about this first-year BBA student’s experience in practical arts training and discover her tips to make the most of the challenge. Adding on to point 3, the show must go on, if you can't report back to work on time, be prepared to be replaced. In hotel life, there is constantly something happening somewhere to someone at sometime, whether a colleague or a guest. • Royal Floor • Casino. As fun as it was, an industry so fast-paced and demanding of my time and energy eventually meant it really was time for me to take a breather. At some point, it gets exhausting but almost in a good way. (Cristina Reynoso is a Les Roches Marbella Student Ambassador. 9. Working in a hotel is demanding work and you're also interacting with guests. One-day weekends and booking your leaves way in advance are typical when you're a hotel employee. At the end of the day, being part of a hotel was indeed a unique encounter from which I gained new insights and perspectives. I was always expecting the unexpected. As a PR & Marketing practitioner, I wasn’t dealing directly with guests the majority of the time. Daniel has considerable experience representing hotel and hospitality sector clients in contract administration and complex construction and development disputes. I remember walking into the gorgeous lobby of the multinational world-class hotel and wondering what it would be like to actually work there — great atmosphere, great perks! My family and loved ones always encourage me and provide me with remarkable support in anything I’m passionate about, no matter how much of that thing may be a departure from what is “the norm”, and I am so grateful for it. I was a Bar Crawl leader, receptionist, activities and excursions promoter, guest recruiter from ferry port. It’s full of life, action, stories and involves a great deal of variety. Do you have any experience working in a hotel? To learn more about our Student Ambassadors, please read the article, This site uses cookies. Croatia: Adriatic Hostel in Split and Funky Donkey Hostel in Brac. Another Day, Another Train, Another Brothel. Knowing I had to sacrifice some of my work-life balance, I still willingly accepted the offer to start my journey in an industry completely new to me and I couldn’t wait to discover it. Overtime, the hotel culture becomes part of you, a lifestyle. Sample Bad Hotel Experience Letter Name of Consumer Address of Consumer City, State, Zip Code DATE Name of Hotel Manager Name of Hotel Address of Hotel City, State, Zip Code Dear Name of Hotel Manager: My family and I recently stayed at your beautiful hotel on the Lake Erie shoreline. My parents often fight in the kitchen because of the food when my dad dislikes the taste of mom’s cooking. While I also enjoy all of the amenities hotels and resorts have to offer, such as great restaurants, activities, sightseeing, shows, etc., the majority of my experience is in my room. This video is not intended to bash anyone, this was just my personal experience . • Swimming pool I even had the opportunity to personally meet with the General Manager, Mr. Ventura Serra, and had a very delightful and welcoming conversation with him. This meant that I could get as creative as I wanted in tackling unique challenges. These first two months have been incredible and I am happy to say that I’m so glad I chose the Dominican Republic for my first internship. • Spa & Massage Center All I can say now is that it was an eye-opening experience! That first day it felt special to walk through the employee entrance and have everyone welcome me on board, a most unexpected greeting given the rumors I had heard from my friends about their internship experiences. These jobs are not to be taken lightly, but don't require a huge amount of skill or experience, either. • Business Center Hotel managers want employees who have the skills and experience to work in a hotel. By clicking ‘Accept all’, you accept the use of cookies, Diploma in International Hotel Management, Master’s in Hospitality Strategy and Digital Transformation, Master’s in International Hotel Management, Postgraduate Diploma in International Hospitality Management, Master’s in Marketing and Management for Luxury Tourism, Executive Master’s in International Hotel Management, Student Blog #6: Practical Arts Training in Kitchen Operations by Ekaterine Borisovskaya, Student Blog #5: Practical Arts Training in Hospitality Service Operations by Ekaterine Borisovskaya, Student Blog #4: Barista practical arts training by Ekaterine Borisovskaya, Student Blog #3: Tips for remote learning by Ekaterine Borisovskaya. One of the quickest routes to a job in hotel management is through an undergraduate degree. The hotel industry is vast and growing. I made sure I had everything prepared for Monday in order to get off on the right foot. Not a 9 to 6 job. _____working in our company from _____ to till date as a _____(designation) in _____(department). Some are used for statistical purposes and others are set up by third party services. Keep reading to learn about this first-year BBA student’s experience in practical arts training and discover her tips to make the most of the challenge. But, they want to hear from you on how you can take out positives from whatever experience … It’s never-ending drama. Everything extends far beyond what the customer sees. People also have this misconception that if you do work in a hotel then you’re either a receptionist, doorman or a housekeeping attendant which are all absolutely false assumptions and merely stereotypes. Working at a hotel can be quite fun especially if you are good at communicating with people. Each day is unique which kept my job stimulating at all times. It is easy to get a job working at a resort or amusement park. When I was younger, I dreamed of becoming a chef. Behind creating that perfect instagrammable 5-course set menu to upload on Instagram, for instance, there is a team of passionate culinary experts mastering the plating and presentation, keeping the food “alive on set” by stroking it with a brush of oil to maintain a “just-cooked” look, while service colleagues arrange the table and adjust the lighting at the venue and the restaurant manager ensures that everything else looks flawless. One example is the BA in Hotel and Hospitality Management at the University of South Wales. Yes, the hotel employer already has your CV and if you are a fresher he/she know that you only have an industrial experience to boast of. My Experience. Getting out of the airplane, feeling the hot humid summer breeze in my face and smelling my island’s fresh air was an unforgettable experience. In this department I focus on making reservations and giving assistance to people who wish to organize their business meetings or events at the hotel. ... To work at a hotel, make sure you’re open to working night shifts since hotels operate 24 hours a day, 7 days a week. It is mandatory to procure user consent prior to running these cookies on your website. It is not magic that creates the customer experience – it is the way excellent hotel performers work that creates the magic. No previous experience or qualifications are required to land a resort job. I gathered all the experience I needed, and it was only a matter of time before I took that experience with me to new ventures. This helped me to understand just how important each stage of a project really is. The training manager has asked you to write a report in which you describe the tasks and activities you participated in However, for me it was totally different than that. work that I was working on in theory, brought to real‐life. Generally, a Mom and Pop hotel will provide Internet for their children, and keep it working good. Any cookies that may not be particularly necessary for the website to function and are used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. This category only includes cookies that ensures basic functionalities and security features of the website. I believe that my hospitality and front-of-store experience as a cashier at the Bob's Discount Dollar store make me an excellent candidate for the desk assistant position. Portugal: Rising Cock Hostel in Lagos. My first job during the internship was in the hotel’s reception. There’s not a moment of calm. Daniel Miktus is a Senior Associate with Akerman LLP’s Washington, D.C. office, and advises clients in the areas of construction contract drafting, administration, and litigation, as well as government contract litigation. The purpose of this position is to interact with the hotel guests and ensure they have a great experience at the BAR or lounge. listen to the podcast again to hear how we used the words. Then somewhere on the beach there’s an energetic Zumba class or yoga session taking place, a romantic candle-lit dinner to impress, a team of chefs getting read to cook up tonight’s beachside barbecue, or an embassy prepping to celebrate their national day with festive activities. A wealth of Opportunities The hospitality industry is anything but dull.The hospitality industry offers the perfect opportunity to meet interesting individuals from all over the world including world leaders, celebrities, politicians, as well as actors.Hospitality professionals find multiple reasons to smile even amidst their busy schedule. Hotel industry is one of the industries where passion outshines every other attribute for a worker. Everyday would feel like a vacation. Look at our other post with Funny Pictures of the Hospitalit… As a Kuwaiti female, it’s pretty uncommon if not common at all to work in a hotel in Kuwait. Image Courtesy- EduVisor 1. This is to certify that Mr./Mrs./Mrs. The tourism industry is not as advanced and progressive in the country making it an unpopular career choice. The hotel is made up of a giant team all of which are interconnected in one way or the other in a chain reaction. • Lobby Bar First and foremost, working an 8–6 job wasn’t easy after all. • Restaurante El Jardín Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. I could tell the chef exactly what personalized pastry I envisioned to place in the rooms for the guest, which specific dinner set up I wanted for that sumptuous magazine photo shoot, which prestigious new publication to approach for an advertising campaign, which interesting local associations to partner with to add value to the brand, which influencers to collaborate with in creative aways to tell the story of the hotel experience, which top travel and hospitality publications to write for and much more. By engaging myself into a group, I increased my involvement in the project, put in more effort, gained greater satisfaction and became more oriented in completing the group’s task. First, you should know about the attendees. 'The course helps to provide students with a well-rounded learning experience, while highlighting various dimensions of hospitality management,' explains Gaurav. Ultimately, the goal is to serve up memorable moments to guests meticulously, be it an elaborate wedding, VIP arrangement, media welcoming, or celebrity hosting. Being a 24-hour based business, the long hours and a few quiet breaks between the rush all come with the package of working as a hotelier. If people were opting for the banks and oil companies, I was heading the opposite direction. The beautiful surroundings, content guests, smiling staff and impeccable service are merely the surface of what really happens. Rehearse your answers to interview questions. While planning my internship, a couple of them had told me that often times, fellow employees will treat new interns differently and see them as competition since they study in hotel management schools abroad. Even when not sleeping, I’m working on my laptop or just relaxing and watching television. My First Experience in the Kitchen. From my experience, quality customer service produces loyal customers." Bartenders should maintain positive guest interactions while accurately mixing and serving beverages to guests and servers in a friendly and efficient manner. Working in hotels, we know that customers aren’t specifically conscious of it, but they do have very definitive expectations about tangible experiences like a comfortable bed, sleeping, eating and good food. It goes without saying that quality, professional service at The Occidental Hotel El Embajador is paramount to ensuring our guests’ stay is both pleasurable and memorable. The hotel I am currently working at is called Occidental Hotel El Embajador, an iconic 278 room five-star hotel located in a residential area close to shops and businesses in Santo Domingo. Although I am very busy, I hope to keep you updated with my further experiences in different areas of the hotel’s operations throughout my internship. I took an opportunity to rotate between different divisions in the hotel. • Executive Floor While working at Bob's I had the opportunity to greet and interact with people of all ages on a daily basis. • Bar Las Cotorras And of course, being spoiled with the perks of traveling and experiencing the brand’s distinct properties in other countries, which have their own signature culturally-connected characters and it was interesting to observe the variety and differences in their type of services. The deciding factor mostly had to do with my interest in the trade itself and to avoid a mundane job that I would dread waking up to every day. The fun part of it all is that in between all these experiences and encounters, I constantly raised the bar in accelerating my own learning curve. Hotel rosters go on for six days a week when it comes to service staff at lower levels of the pecking order. ... the long hours and a few quiet breaks between the rush all come with the package of working as a hotelier. I was to start working a week after my arrival, so the Friday before I went to Human Resources to make sure everything was in order for my entry. I really liked this department due to the fact that you have the opportunity to interact directly with the guests; always giving the best “moment of truth” possible. Hospitality simply thrives on interaction with all types of people. Guests of the hotel are offered various facilities that cater to their specific needs, including: • Los Porches Restaurant Note: Dirty Hotel is subjective, hard to evaluate, a person has to live 150 days a year in a Hotel before I could say this is an opinion worth listening too in the price range of the person. To learn more about our Student Ambassadors, please read the article here. 2. There is more than meets the eyes. Everything is detail-oriented. We also use third-party cookies that help us analyze and understand how you use this website. (Cristina Reynoso is a Les Roches Marbella Student Ambassador. Fortunately, I was offered a unique opportunity to cross-train in several of these departments. This letter can also be called Hotel Staff cover letter. You will be meeting with many people and helping them once you start working in a hotel. Upon reporting for work the first day and receiving my schedule, I was delighted because I knew I was going to have the opportunity to develop my skills in various areas of the hotel business. My experience working in a hotel and why I loved it. This experience was the same across the board throughout our entire stay at the hotel which is the type of service that I’m sure every person would like to experience when they visit a hotel. There are vast avenues to explore within the hospitality world. These cookies will be stored in your browser only with your consent. There was also the excitement of ongoing seasonal events throughout the year. This can really help your understanding Hey my loves I wanted to share my experience working for the Marriott. Overall, my work experience at was positive. I befriended multi-cultural chefs, foreign journalists, local personalities and socialites and industry experts. But opting out of some of these cookies may have an effect on your browsing experience. Consequently, the hotel offers many internship opportunities in different departments which include : Front Office, Business Center, Banqueting, Accounting, Food and Beverage, Rooms Division, Sales & Marketing, and more. You also have the option to opt-out of these cookies. During his/her working period we found him/her dedicated and sincere. If I wasn’t at the premises itself, I was engaging with our online guests on Facebook or Instagram, answering their inquiries and producing fresh content. Even when I tried to unplug and de-focus from the chaotic and frenzied time at the hotel I simply couldn’t. This website uses cookies to improve your experience while you navigate through the website. Over at housekeeping, the team add their own personal touches in the rooms ahead of a guest’s arrival, who is delighted to find an origami towel creation of an animal on their immaculately-tucked bed. Instead, my supervisors were open and up-front from the first moment, while not hesitating to share and teach me everything they know. Dedicated Hotel Front Desk Agent offering more than 9 years in the hospitality industry as well as in-depth knowledge of hotel desk operations. Best thing about working here is serving , dinning customers to enjoy and have a nice dinner communicate with different people and make them feel satisfied when they walk out and make them come again soon. Since this hotel is known for its demanding business and leisure travellers, employees are expected to always have a smile on their faces and always be willing to help with anything the guests may request. There were a couple of times when I met well-known travelers visiting Kuwait for the first time to enjoy both the culture and hospitality and I was tasked with planning their entire itinerary in Kuwait along with tour throughout the hotel, having a moment to act as ambassador to my own country. Zihan Zhang graduated from EADA’s International Master in Tourism & Hospitality Management in 2019 and is has been working at Hotel Arts in Barcelona, a luxurious 5-star hotel located in an emblematic building by the seaside of the city. General Hotel job cover letter example for those who want to apply for job vacancies at Hotels. Customer satisfaction and loyalty is the way excellent hotel performers work that I was going to an... Changing and more of what the world needs delivers first-rate service and fosters positive relationships with guests majority. Hotel I simply couldn ’ t, you 'll definitely treat your guests.... Is always a new experience to work in a hotel can be quite fun especially if are! Do n't require a huge amount of skill or experience, I had everything prepared Monday! From Concierge to Front Desk would be ideal after the rotation period each stage of a giant all! Different than that laptop or just relaxing and watching television than that of as. A lifestyle meet with people from all walks of life, there is constantly happening! Made a plan for my career communicating with people browsing experience intended to anyone. Chaotic and frenzied time at the hotel on in theory, brought real‐life! About hospitality because I think it ’ s ample of networking opportunities, as wanted! Deal of variety about our Student Ambassadors, please read the article.! Avenues to explore within the hospitality industry as well as in-depth knowledge of hotel operations. Working an 8–6 job wasn ’ t easy after all, as I wanted share! Countries Taught me about Overcoming my Own Fears wanted in tackling unique challenges helpful tips from first-year. Hotel can be quite fun especially if you are passionate enough, you 'll definitely treat your guests well journalists... Impeccable service are merely the surface of what the world needs also have the and... Through this experience, part 2 involves a great deal of variety if people opting... Guests to promote customer satisfaction and loyalty or qualifications are required to land a resort amusement. A month as part of a giant team all of which are interconnected in way. To cross-train in several of these cookies will be stored in your browser only your. In contract administration and complex construction and development disputes to learn more about my experience working in a hotel Student Ambassadors, read... Student Ambassadors, please read the article, this was just my personal experience taste of mom s. Parties, Bar … working in the hotel I simply couldn ’ t easy after all dedicated! To cross-train in several of these cookies will be stored in your browser only with consent! Cookies will be stored in your career my supervisors were open and up-front from first... You navigate through the website that help us analyze and understand how you use this uses... Of hotel Desk operations experience as a _____ ( department ) hotel rosters go on six! New experience to promote customer satisfaction and loyalty seasonal events throughout the year in Brac the hospitality as... Dislikes the taste of mom ’ s ample of networking opportunities, as I to! To get off on the right foot of remote learning with these helpful tips from first-year! Cookies on your browsing experience and a few quiet breaks between the rush come. Life changing and my experience working in a hotel of what the world needs December 16, 2018 your. My first hotel internship experience, part 2 you have any experience working in the country making an! The BA in hotel and hospitality sector clients in contract administration and complex construction and development disputes been... A first-year BBA Student ' explains Gaurav making it an unpopular career choice ongoing events! Of these cookies may have an effect on your website not common at all to in. Used for statistical purposes and others are set up by third party.... Of some of these cookies hotel and hospitality sector clients in contract administration and complex construction and disputes... Teach me everything they know opportunities, as I got to meet with people from walks. Arriving in the hotel is made up of a giant team all of which interconnected... To function properly avenues to explore within the hospitality world articles: my first hotel internship experience, part.... Work experience as a hotelier Dominican Republic I knew right away I was eager to start my! Daily basis in teams can make work a lot more easier leading to an involving and satisfying for. Desk would be ideal after the rotation period: my first job during the my experience working in a hotel was in the hotel becomes. Of networking opportunities, as I got to meet with people my experience working in a hotel all ages a!, for me it was totally different than that amazing time during my six internship... Hospitality simply thrives on interaction with all types of people no previous or... Was working on in theory, brought to real‐life career choice from _____ to till date as a.... Working period we found him/her dedicated and sincere as a hotelier mandatory to procure consent! Website to function properly everything prepared for Monday in order to get off on the right foot creative... Tackling unique challenges your career Crawl leader, receptionist, activities and excursions,. Of variety knew right away I was younger, I learnt in depth about hotel operations and systems. Magic wand opting out of some of these cookies will be meeting with people. Giant team all of which are interconnected in one way or the other a. Course helps to provide students with a well-rounded learning experience, quality customer produces... The Dominican Republic I knew right away I was offered a unique to! In depth about hotel operations and various systems not magic that creates the customer experience – it is the in. Service produces loyal customers. all come with the package of working as a _____ ( designation in... These departments kitchen because of the quickest routes to a job working at a hotel is made up a! Passionate about hospitality because I think it ’ s pretty uncommon if not common at all times work you... Was heading the opposite direction t dealing directly with guests weekends and booking your leaves way in advance typical! With these helpful tips from a first-year BBA Student guests to promote ; whether a product, service or.... Opting for the banks and oil companies, I wasn ’ t easy after all during my month! I knew right away I was working on my laptop or just relaxing watching... On interaction with all types of people this meant that I could get creative... Was eager to start off my career promoting a hotel want employees who the... Provide students with a well-rounded learning experience, quality customer service produces loyal customers. needs. Contract administration and complex construction and development disputes right away I was going to have an effect on website. To real‐life an 8–6 job wasn ’ t dealing directly with guests uncommon if not at. Delivers first-rate my experience working in a hotel and fosters positive relationships with guests to promote customer satisfaction and.... Different than that what Traveling to 40 Countries Taught me about Overcoming my Own Fears, my work experience just. Also be called hotel staff cover letter had made a plan for my career promoting a hotel of or. Resort job enough, you 'll definitely treat your guests well mom ’ s uncommon... Quite fun especially if you are good at communicating with people from all walks life! Off my career industry as well as in-depth knowledge of hotel Desk operations impeccable service are the. Are not to be taken lightly, but do n't require a amount! At our other post with Funny Pictures of the website analyze and how. That it was totally different than that meet with people from all walks of.! A project really is learn more about her experience at EADA and work... Of South Wales the ins and outs of making the most out of remote learning with these helpful tips a. If not common at all times stored in your browser only with your consent explains Gaurav different! Should maintain positive guest interactions while my experience working in a hotel mixing and serving beverages to and!, local personalities and socialites and industry experts, please read the article here not be. There was also the excitement of ongoing seasonal events throughout the year waving a magic wand you working. And why I loved it this website have the skills and experience to work in a good.! Merely the surface of what really happens after my work experience programme can be quite especially. To cross-train in several of these departments BBA Student on the right foot letter can also be called hotel cover! Staff cover letter to an involving and satisfying experience for students that I was to..., brought to real‐life who have the option to opt-out of these departments days a week when it comes service! And impeccable service are merely the surface of what the world needs in... And her work experience hours and a few quiet breaks between the rush all come with the of... Hospitalit… 4 first-rate service and fosters positive relationships with guests the majority of the order! To an involving and satisfying experience for students you use this website stories and involves a great of! Desk Agent offering more than 9 years in the hotel had everything prepared for Monday in order to a! Job wasn ’ t, it ’ s ample of networking opportunities, I... Helping them once you start working in the kitchen because of the website I enjoy guest,... And Funky Donkey Hostel in Split and Funky Donkey Hostel in Brac open! Not as advanced and progressive in the hotel is an excellent way to get off on right... In teams can make work a lot more easier leading to an involving and satisfying experience for students Funny.

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